Last updated July 2026.
The One-Time Report is delivered digitally and immediately upon purchase. Because it's delivered right away, it's generally non-refundable once generated. If something went wrong on our end — the report failed to generate, or the content was clearly broken — contact us within 7 days and we'll fix it or refund you.
Subscriptions and Route plans (Starter, Pro, Fleet) bill automatically at the start of each billing period. You can cancel anytime from the "Manage billing" link in the app — this opens Stripe's secure billing portal, where you can cancel with one click. Cancellation stops future billing; your plan stays active through the end of the period you already paid for, and won't renew after that.
We don't provide prorated refunds for the unused portion of a billing period you cancel partway through. If you're canceling because of a billing mistake (e.g. you were charged twice, or canceled and got charged anyway), contact us — we'll make it right.
If you're new to a paid plan and it's genuinely not working for you, reach out within 7 days of your first charge and we'll refund that first payment — we'd rather refund a new subscriber than have you dispute the charge with your bank.
Sign in, click "Manage billing" in the app header, and cancel from Stripe's billing portal. You'll keep access through the end of your current billing period.
If something's wrong with a charge, please contact us before disputing it with your bank — we can almost always resolve billing issues faster directly, and a dispute can temporarily restrict your account while it's investigated.
Chemicals and equipment recommended in the app are sold by third-party retailers, not SimplerPool — returns and refunds on those purchases are handled by that retailer under their own policy, not this one.
Questions about a charge or cancellation? Contact us — we read every message.